Serving the Difficult Customer

Serving the Difficult Customer

A How-to-do-it Manual for Library Staff

Book - 1993
Average Rating:
Rate this:
You know who she means: the complainer, the know-it-all, someone taking out a bad day on a captive librarian; but also lonely seniors, latchkey kids, and homeless people, not to mention co- workers now and again. Suggests behavioral approaches and resources available to avoid defensiveness and self-blame and turn the encounter into one of shared problem solving. Acidic paper. Annotation copyright by Book News, Inc., Portland, OR
Publisher: New York : Neal-Schuman Publishers, 1993, c1994
ISBN: 9781555701611
Branch Call Number: PC 025.5 Smi 3558ad 1
Characteristics: x, 166 p. --


From the critics

Community Activity


Add a Comment

There are no comments for this title yet.

Age Suitability

Add Age Suitability

There are no age suitabilities for this title yet.


Add a Summary

There are no summaries for this title yet.


Add Notices

There are no notices for this title yet.


Add a Quote

There are no quotes for this title yet.

Explore Further

Browse by Call Number

Subject Headings


Find it at WPPL

To Top