Title rated 3 out of 5 stars, based on 1 ratings(1 rating)
Book, 1993
Current format, Book, 1993, , No Longer Available.
Book, 1993
Current format, Book, 1993, , No Longer Available. Offered in 0 more formats
You know who she means: the complainer, the know-it-all, someone taking out a bad day on a captive librarian; but also lonely seniors, latchkey kids, and homeless people, not to mention co- workers now and again. Suggests behavioral approaches and resources available to avoid defensiveness and self-blame and turn the encounter into one of shared problem solving. Acidic paper. Annotation copyright by Book News, Inc., Portland, OR
From the community